Policy · Orders

Delivery & refunds

How an order moves from payment to your Pokétwo balance, how long that usually takes, and exactly when money comes back.

Last updated 2026-10-10

How delivery works

You payThe checkout shows the exact amount and where to send it. Send exactly that amount, to that address.
We check the paymentYour order shows Checking payment, then Payment received once it has arrived.
We buy your listingOur Pokétwo account buys the Pokémon you listed for the exact order amount. Your order shows Buying your listing.
DeliveredThe coins are in your Pokétwo balance. The order shows Delivered and, if you gave an email, you get a message.

Most orders are delivered within a few hours of the payment being confirmed, and you can follow every step from your profile menu. If anything takes longer than usual, we keep you updated.

What delivery needs from you

List a Pokémon on the Pokétwo market at exactly the amount you bought (50M is 50000000).
Send the 8-digit Market ID from @Pokétwo m s --mine, not the Pokémon number. The market guide shows the difference.
Keep the listing up and unchanged until the order shows Delivered. A removed or repriced listing cannot be bought.

If the Market ID is wrong or the listing is gone, we will contact you to fix it rather than cancel straight away.

Refunds

Before delivery, nothing is final. If an order is cancelled, or we cannot deliver it, any payment you made for it is returned in full, by the same method you paid with where that method allows it.

Once delivered, the order is complete. The coins are in your Pokétwo balance and ready to spend.

Event bonuses (for example "+10M free") are delivered with the order they were applied to and have no cash value. If that order is cancelled, the code can be used again.

If something goes wrong

Sent the wrong amount: tell us. We deliver what the payment covers, or you can send the difference.
Paid but no order on the site: send us the payment details and we will match it by hand.
Order waiting much longer than usual: message us with the order ID. Every order older than a day is flagged to us automatically.

Whatever the question, message us first — it is the quickest way to get anything about an order sorted.

Contact

Questions about any of this: email contact@poketwo.store, or message not.your.renji on Discord. Signed-in trainers can also write from the Support tab in their profile menu.